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Return Policy

Our products are all hand-made with love and attention to detail, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return request within 7 business days from the date of delivery.

The returns are refunded via store credit in the form of a Femme Fatale gift card. Refunds are processed within 5-7 business days after your item(s) are delivered to us.

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

Return Process

To initiate a return process, please email us at sales@femmefatalelb.com within 7 business days from the date of delivery, and provide the following details:

  • Order number
  • Name of the item(s) you wish to return.
  • Reasons for the return.
  • Photos of the item(s) you wish to return, clearly showing the item(s) and the attached tags.

Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 business hours and provide you with further instructions.

Refunds

The returns are refunded via store credit in the form of a Femme Fatale gift card. Refunds are processed within 5-7 business days after your item(s) are delivered to us. You will not receive credit for any non-eligible items returned and if they do not satisfy the following requirements:

  • The item is unworn and in its original condition with all the tags still attached.
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • A receipt and proof of purchase is available.

Store Credits 

  • Store credits are available if the return is submitted within 7 business days of delivery.
  • Store credits are processed within 5 – 7 business days once the return has been received by our warehouse.
  • Store credits will be emailed to the email address attached to the order and valid for 12 months.

Exchanges

We do not offer exchanges, but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Faulty Items

We work hard to ensure every piece from our collections arrives to you in perfect condition.

However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.

* Faulty problems include broken holes, unsewn seams, and damaged segments.

Femme Fatale reserves the right to address any other faults or issues not mentioned above.

Final Sale Items

  • Final Sale styles are your last chance to get your items and they will not be restocked. All products are marked as clearance and not eligible for a return unless confirmed faulty by our team.
  • Any unauthorized Final Sale items sent back to Femme Fatale will be refused upon delivery and returned to the sender.

Lost Items 

  • Femme Fatale IS not liable for any return packages that may become lost or stolen in-transit.
  • Femme Fatale is also NOT responsible for any incorrect shipping information you provide.

Please Note:

  • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
  • The original shipping fees are non-refundable.
  • The customer is responsible for all return shipping costs, unless, it has been revised and approved by the team as a faulty item return, in which case, Femme Fatale will afford the return shipping cost.
  • We are unable to provide shipping labels.
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